Privacy Policy

At PinoCart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or contact us.

Information We Collect

We may collect personal information that you provide when using our website, including:

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order details
  • Payment method information
  • Customer support messages

We may also collect technical information such as browser type, device information, IP address, website usage data, cookies, and similar tracking information.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Confirm payments and prevent fraud
  • Contact you about your order or delivery
  • Provide customer support
  • Improve our website, products, and services
  • Send updates, offers, or marketing messages where permitted
  • Comply with legal, tax, accounting, and regulatory requirements

Payment Information

Online payments are processed through secure third-party payment providers. PinoCart does not store your full debit card, credit card, Apple Pay, Google Pay, or Buy Now Pay Later payment details.

Payment providers may collect and process your payment information according to their own privacy and security policies.

Sharing Your Information

We may share necessary information with trusted service providers who help us operate our store, including:

  • Payment processors
  • Delivery and courier companies
  • Website hosting and ecommerce platform providers
  • Customer support tools
  • Marketing or analytics providers

We only share information needed to provide our services. We do not sell your personal information.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your shopping experience, remember preferences, analyze website performance, and support marketing activities.

You can manage or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

Marketing Communications

If you subscribe to marketing messages, we may send you promotional emails, SMS, WhatsApp messages, or other updates. You can unsubscribe or request to stop receiving marketing communications at any time.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your information only as long as necessary for order processing, customer support, business records, legal compliance, fraud prevention, and other legitimate business purposes.

Your Rights

You may contact us to request access, correction, or deletion of your personal information where applicable. Some information may need to be retained for legal, accounting, fraud prevention, or order record purposes.

Third-Party Links

Our website may contain links to third-party websites or services. PinoCart is not responsible for the privacy practices, content, or security of third-party websites.

Children’s Privacy

Our website is intended for general customers and is not directed at children. We do not knowingly collect personal information from children without appropriate consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website means you accept the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: info@pinocart.com

Phone: +971 509077462

Address: BC-891923 26th Floor, Amber Gem Tower, Ajman, UAE