Terms and Conditions
Welcome to PinoCart. By accessing our website or placing an order with us, you agree to the following Terms and Conditions. Please read them carefully before using our store.
1. Store Information
PinoCart is an online store offering consumer products, gadgets, home items, beauty products, and related goods across the UAE.
Email: info@pinocart.com
Phone: +971 509077462
Address: BC-891923 26th Floor, Amber Gem Tower, Ajman, UAE
2. Use of Our Website
By using this website, you confirm that you are at least the age of majority in your country or region, or that you are using the website with permission from a parent or guardian.
You agree not to use our website for unlawful, fraudulent, harmful, or abusive activities. You must not attempt to damage, interrupt, or misuse our website, checkout, payment systems, or customer accounts.
3. Product Information
We aim to display product descriptions, images, prices, and availability as accurately as possible. However, slight differences may occur due to screen settings, supplier updates, packaging changes, or product availability.
PinoCart reserves the right to update, change, or discontinue products at any time without prior notice.
4. Pricing and Offers
All prices are displayed in AED unless stated otherwise. Prices, promotions, discounts, and offers may change at any time.
If a product is listed with an incorrect price due to a technical error, typing mistake, or system issue, PinoCart reserves the right to cancel or update the order before dispatch.
5. Orders
After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or other available contact method. Order confirmation does not guarantee acceptance if there is an issue with payment, stock availability, incorrect address, or suspected misuse.
PinoCart reserves the right to refuse, cancel, or limit any order where necessary.
6. Payment
Available payment methods will be shown at checkout. Depending on your location and order type, payment options may include online payment, card payment, or cash on delivery.
Orders paid online will only be processed after successful payment confirmation. For cash on delivery orders, customers are requested to keep the correct amount ready at the time of delivery.
7. Delivery
We deliver across the UAE. Delivery time may vary depending on location, product availability, courier operations, and order volume.
Customers are responsible for providing accurate delivery details, including name, phone number, full address, building/villa number, area, and emirate.
PinoCart is not responsible for delays caused by incorrect address details, unavailable customers, courier delays, weather conditions, public holidays, or circumstances outside our control.
8. Returns and Refunds
Returns and refunds are handled according to our Return and Refund Policy. Items must generally be unused, in original packaging, and returned with all accessories and proof of purchase.
Some items may not be eligible for return due to hygiene, safety, personal care, opened packaging, or usage condition.
9. Cancellations
You may request order cancellation before the order is shipped. Once an order has been dispatched, cancellation may not be possible and the return process may apply instead.
PinoCart may cancel orders due to unavailable stock, incorrect pricing, failed payment, delivery restrictions, or suspected fraudulent activity.
10. Customer Accounts
If you create an account on our website, you are responsible for keeping your login details secure. You agree to provide accurate account and order information.
PinoCart is not responsible for loss or damage caused by unauthorized access due to customer negligence.
11. Intellectual Property
All website content, branding, logos, text, graphics, design elements, and other materials are owned by or licensed to PinoCart unless otherwise stated.
You may not copy, reproduce, distribute, or use our content for commercial purposes without written permission.
12. Limitation of Liability
PinoCart is not liable for indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.
Our total liability for any order will not exceed the amount paid for that order.
13. Changes to These Terms
We may update these Terms and Conditions at any time. Updates will be posted on this page. Continued use of our website after changes means you accept the updated terms.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: info@pinocart.com
Phone: +971 509077462
Address: BC-891923 26th Floor, Amber Gem Tower, Ajman, UAE